30 Day Return Guarantee
Every book you buy on Biblio is backed by a 30 day return guarantee.
Biblio.co.nz customers may return a book for a refund and/or exchange (if a copy is available from the bookseller) within the following terms and conditions:
Lost in Transit/Book Did Not Arrive:
If the order does not arrive within 14 business days of the estimated delivery date for domestic shipments, or within 21 business days of the estimated delivery date for international shipments, you are eligible for a full refund of the purchase price, including shipping costs. You must contact Biblio.co.nz within 30 days of the estimated delivery date to initiate a refund for an order lost in transit.
Incomplete or Incorrect Address Provided by Customer/Unclaimed/Returned to Sender/Etc.:
If the book is returned to the bookseller for one of the above reasons, or a similar reason, the refund price will include the book price only. You must contact Biblio.co.nz within 30 days of the estimated delivery date to initiate this refund.
Incorrect Book/Not as Described/Damaged Before or In Transit:
Your purchase is eligible for a full refund including all postage costs if you receive an item that is not as described, if you receive the wrong item, or if it is damaged in transit. You must inform Biblio.co.nz of your intent to return an item within 30 days of receiving your order.
Biblio.co.nz or the seller will provide a return address so that you may send the item directly to the bookseller. If the seller cannot provide a prepaid label for your return, you are eligible for return postage reimbursement. We cannot guarantee full return postage reimbursement to customers who return items without notifying the seller and/or Biblio.co.nz beforehand, and without an agreement with the seller and/or Biblio.co.nz concerning the amount of return postage reimbursement. Please be sure to contact firstname.lastname@example.org before returning your item to the bookseller.
Changed Your Mind/Ordered the Wrong Title:
Many Biblio.co.nz booksellers will accept returns from customers who placed an order incorrectly, or who have had a change of mind regarding an order. However, some of our booksellers do not accept returns for this reason. Please be sure to contact the bookseller and email@example.com before returning your item to the bookseller. Depending on the bookseller's policies, you may be able to send the book(s) to the bookseller within 7 days of the estimated delivery date to receive a refund of the book price only.